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Open a

Claim Ticket

Open a claim of your lost or missing packages. We will scale the case to investigation which may take 10 business days to be resolved.

Remember that your $ 5 usd insurance only covers up to $ 100 of loss and is only compensated according to the declared value of your shipment. Keep in mind that insurance does not cover partial losses, missing or broken items. For more information about insurance, visit this link.

File a Claim

Name
MailBox #
Email
Tracking #
Description
Attachment Attach files

Each of your file(s) can be up to 20MB in size.

   

Need Assistance?

Contact us from M-F from 8-5pm

Queremos resolver tus dudas, por esto, tenemos nuestros mejores agentes para asesorarle.
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Gloria Ruiz
Servicio al Cliente
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Diego Arbelaez
Casillero en China
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